Required documents
Mibu Required Agreements
These agreements apply to paid trips, invited travelers, merchants and local partners. The applicable Terms of Service, Privacy Policy and Refund Policy also form part of the service agreement.
Paid Trip Purchase Consent
Version: 2026-10-07.2 | Effective date: 2026-10-07
This consent applies when purchasing Mibu local partner services. Review it before checking the box and paying.
- The destination area, service dates, paid traveler seats, amount paid by each payer, and final total are those shown at checkout. An order and paid trip are created only after Mibu verifies the successful payment result returned by the payment provider.
- A paid trip may include up to 10 paid travelers and one matched local partner. Members share the daily itinerary, group chat, Mini, service map, and SOS case context. The group manager configures the group, manages invitations, selects the route, and serves as the core contact. The payer can be a different person; payment does not grant access to another traveler's location, editing, or SOS rights.
- After payment is confirmed, Mibu invites currently eligible local partners with available capacity; the first valid acceptance establishes the match. Group chat, the shared daily itinerary, and calls open only after the full-refund deadline has passed: strictly after 09:00 destination local time three days before the first service day. At that exact time a full refund still applies, so contact remains closed. Location sharing opens only on service dates with mutual consent. The partner can discuss or suggest plans and help within their ability, but this is not continuous guiding, errands, transport, insurance, or an official emergency service.
- Refunds are measured from 09:00 local time at the destination on the first service day: cancel at least 72 hours before for 100% of the amount paid; at least 24 but under 72 hours for 50%; under 24 hours but before 00:00 on the first service day for no refund; travelers cannot self-cancel from 00:00 on the first service day. Statutory rights remain unaffected.
- If the original partner fails to perform or is otherwise at serious fault and the traveler qualifies for a full refund, Mibu may send a replacement after refunding the traveler. Mibu bears the replacement cost and partner compensation without charging the traveler again.
- Each member must complete their own required consent and device permissions. An in-app SOS can still be sent without location permission, but continuous location cannot be provided. While an SOS remains active, available precise location and identification details such as display name, profile image, age, height, and weight are continuously available to fellow travelers, the currently matched local partner, authorized Mibu support, and nearby members whose own Plaza range covers the SOS location. Nearby members do not need to separately accept a request to see it.
- Authorized Mibu support first assesses the case. When you ask, or when you are temporarily unreachable, unconscious, or otherwise need help from someone you know, support may access and contact the emergency contact you provided and record the access reason and result. Sending an SOS does not immediately and automatically contact that person every time.
- For services purchased through Stripe, MIBU, Inc. is the contracting and receiving company responsible for fulfillment, refunds, and partner compensation. Chaos Company Limited provides the App, technical operations, and support. Stripe processes payments and refunds to the original payment method. Mibu provides only transaction identifiers, amounts, currencies, product descriptions, payer email, and necessary transaction data; it does not store full card numbers or card security codes, or send chat, precise location, health, or emergency-contact data for payment processing.
- Refunds are processed separately against each actual payer's original transaction, not to an unpaid sponsored traveler. Existing PAYUNi transactions retain their purchase terms and original refund channel. Payments that succeed after a seat or checkout reservation expires are fully refunded to the original method without creating an order. Payments are not immediately split to partners; compensation is paid separately under service, refund, and monthly settlement rules. Contact [email protected] for service or refund issues.
Sponsored Traveler Paid Trip Joining Consent
Version: 2026-10-07.1 | Effective date: 2026-10-07
This consent applies when another person has paid for your seat and you are about to join their paid trip. You must still confirm it yourself.
- You accept the destination area, service dates, and paid trip stated in the invitation and agree to join that group. Sponsorship covers payment only; the payer cannot consent to data processing or service terms on your behalf.
- After joining, you share this trip with the other paid travelers. Even after a partner accepts the invitation, the partner receives group chat, shared daily itinerary, and call access only after the full-refund deadline has passed. Location sharing opens only on service dates with mutual consent. The group manager manages settings and is the core contact. The payer can be a different person; sponsorship does not provide consent to process your data or grant other special rights.
- Group information may be used only for this trip. You must not collect, forward, or use another member’s messages, location, emergency information, or contact details for unrelated purposes.
- In normal use, App settings may control whether your precise location is shown to fellow travelers. While an SOS remains active, available precise location and identification details such as display name, profile image, age, height, and weight are continuously available to fellow travelers, the currently matched local partner, authorized Mibu support, and nearby members whose own Plaza range covers the SOS location. Nearby members do not need to separately accept a request to see it.
- Authorized Mibu support first assesses the case. When you ask, or when you are temporarily unreachable, unconscious, or otherwise need help from someone you know, support may access and contact the emergency contact you provided and record the access reason and result. Sending an SOS does not immediately and automatically contact that person every time.
- A traveler joining after service starts receives no separate self-withdrawal or refund right. Any refund due on the original payment is returned to the actual payer. After service ends, the itinerary and group become read-only and partner access ends.
- You understand that the local partner and Mibu SOS do not replace official police, fire, medical, consular, or other emergency services.
- MIBU, Inc. is responsible for fulfillment, collection, and refunds for services purchased through Stripe. Chaos Company Limited provides the App, technical operations, and support. Eligible refunds go to the actual payer's original transaction; accepting an invitation does not change the payer or refund channel. Contact [email protected] for service issues.
Merchant Platform and App Consent
Version: 2026-08-12.2 | Effective date: 2026-08-12
This consent applies when applying for or using a Mibu merchant role, merchant App features, or the merchant website portal.
- You represent that you are authorized to act for the business and will provide truthful, complete, lawful, and verifiable identity, contact, business, and authorization information. Mibu may request evidence, review, reject, or revoke eligibility.
- You are responsible for business descriptions, images, products, prices, hours, coupons, redemption terms, and on-site fulfillment. Content must not be infringing, unlawful, misleading, or impossible to fulfill.
- A merchant may withdraw a coupon from future distribution. Withdrawal prevents travelers from obtaining new copies; it does not invalidate copies already issued. If a traveler obtained the coupon before withdrawal, presents it within the stated validity period, and meets the stated conditions, the merchant must accept redemption and provide the promised benefit. The merchant may not refuse because the coupon was withdrawn, its listing was removed, or no new copies are being issued.
- Account plans and per-store exposure plans are separate subscriptions. The store, features, price, period, payment channel, renewal, and cancellation terms are those shown at purchase and in backend subscription records.
- App subscriptions are charged by the App Store or Google Play. Merchant website subscriptions are processed by PAYUNi, provided by UNI Digital Technology Co., Ltd. The transaction number, amount, product description, payer email, and necessary transaction data are sent to PAYUNi; Mibu does not store full payment-card numbers.
- Customer, transaction, support, and performance data may be handled only within your authorization and for the Mibu merchant service. You must not download, sell, disclose, or use it for unrelated purposes.
- Mibu may restrict, suspend, or terminate merchant access for legal violations, payment problems, false information, infringement, user harm, or platform-rule violations. Outstanding payment, refund, and legal duties remain enforceable.
- When you check the consent box, Mibu records the document version, content hash, language, entry point, applicable application, and acceptance time. If a later material change affects rights or obligations, Mibu will request explicit consent before the next relevant high-risk action instead of treating ordinary continued use as consent.
Local Partner Service and App Consent
Version: 2026-10-07.1 | Effective date: 2026-10-07
This consent applies when applying for, activating, or using a Mibu local partner role and related App features.
- You will provide truthful, complete, and verifiable identity, contact, service-area, language, availability, and qualification information, and accept work only within confirmed capability, area, and capacity.
- Each new order first arrives as an invitation showing its dates, service area, traveler count, and language. You are matched only after you expressly accept; declining or letting it expire does not assign the order. Group chat, the shared daily itinerary, and calls open only after the traveler’s full-refund deadline has passed. Location sharing opens only on service dates with mutual consent. During service, discuss or suggest plans and help within your ability. Mibu does not promise travelers a fixed response or arrival time. Do not promise arrival, replace official rescue, or provide unlicensed professional services.
- Mibu provides necessary itinerary, group, contact, and case data to deliver the service and handle safety events. While an SOS remains active, you can continuously see the traveler’s available precise location and identification details such as display name, profile image, age, height, and weight. Use these only for that service and safety event; do not retain, copy, forward, publish, or repurpose them, and do not access them after the service, SOS, or authorization ends.
- Partner location is processed as needed for service, boundary checks, and SOS. If required background-location or device permissions are incomplete, you may be unable to start or continue services that need them.
- For Stripe-funded orders, MIBU, Inc. is responsible for the service and partner compensation; Chaos Company Limited provides the App, technical operations, and support. Compensation follows the effective scoring and monthly settlement rules and is paid separately by MIBU, Inc. after reconciliation, not automatically split when the traveler pays. If a traveler cancels after contact opens, revenue actually retained after the refund remains in that period's partner revenue-share base. Partner-responsible refunds or losses may be offset against unpaid compensation or become repayable. If Mibu sends a replacement after fully refunding the traveler, a subsidy funded by MIBU, Inc. pays the replacement partner so compensation is not reduced to zero because traveler revenue is zero.
- Mibu may review records, traveler feedback, support cases, safety, and eligibility; apply scores; pause new matching; or terminate partner eligibility. Ongoing safety cases must not be interrupted, and applicable appeal opportunities remain available.
- You are responsible for applicable tax, licensing, payment-receipt, and other legal duties where you operate.
- When you check the consent box, Mibu records the document version, content hash, language, entry point, applicable application, and acceptance time. If a later material change affects rights or obligations, Mibu will request explicit consent before the next relevant high-risk action instead of treating ordinary continued use as consent.